Returns & Exchanges

At Publika Shopping Gallery, we ensure the highest quality for our food products; however, if your order is damaged or incorrect, we offer a hassle-free return policy within 24 hours of delivery. Due to the perishable nature of our goods, items must remain in their original packaging to qualify for an exchange or refund.

Return Process

• 1.
  Report Issue

  Contact our customer service team via the mobile app or website within 24 hours of receiving your order to report any quality concerns or missing items.

• 2.
  Provide Documentation

  Submit clear photographs of the product, the packaging, and your physical receipt to help our quality control team verify the discrepancy.

• 3.
  Wait for Verification

  Our team will review your claim and provide an approval status via email or SMS within 2 to 4 hours during standard operating gallery hours.

• 4.
  Receive Exchange or Refund

  Once approved, you can choose between an immediate replacement of the item or a full refund credited back to your original payment method within 3-5 business days.