Frequently Asked Questions

Everything you need to know about our gourmet food delivery and services.

What are your delivery hours for fresh food items?

We offer daily delivery from 10:00 AM to 8:00 PM. Orders placed before 4:00 PM are eligible for same-day delivery, ensuring your groceries and meals arrive at peak freshness.

How do you ensure food safety during transit?

All perishable items are packed in temperature-controlled thermal bags with food-grade ice packs. Our delivery fleet is equipped with cold-storage compartments to maintain the cold chain from our gallery to your doorstep.

Can I return food products if I am not satisfied?

Due to hygiene and safety regulations, perishable food items cannot be returned. However, if you receive a damaged or incorrect item, please contact our support team within 2 hours of delivery for a full refund or replacement.

Do you offer organic or specialty dietary options?

Yes, Publika Shopping Gallery features a wide range of organic, gluten-free, vegan, and keto-friendly products. You can filter by dietary preference on our product listing pages.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), GrabPay, Boost, TNG eWallet, and FPX online banking for a seamless checkout experience.

Is there a minimum order value for free delivery?

Yes, we offer free standard delivery on all orders over RM150. For orders below this amount, a flat delivery fee based on your distance from the gallery will be applied at checkout.